The company’s outbound call management features include progressive, predictive, and power dialing (called preview dialing) as well as agentless dialing that can send pre-recorded messages or faxes to contacts. We chose it as our runner-up because it offers full-featured automated calling plans tailored for any small business.ĬhaseData offers outbound call management, inbound contact center, and blended contact center services to help businesses and organizations handle both inbound and outbound communications. The company provides industry-specific call center solutions for financial services, utilities, insurance, travel and hospitality, banking, and more. Developers can also use Five9’s cloud APIs to create custom integrations with other software.įive9 pricing is only available by requesting a quote and talking to an agent.ĬhaseData Corporation was founded in 1996 to provide cloud-based scalable and flexible software to call centers. These include customer surveys, quality management, speech analytics, advanced data protection, and more.įinally, Five9 integrates with a variety of contact relationship management (CRM) platforms, including Salesforce, Microsoft, Oracle, and Zendesk. The company also offers a blended package that automatically assigns inbound calls to agents who are working on outbound campaigns when inbound traffic volume peaks.įurther, Five9 offers workforce management (WFM) and workforce optimization (WFO) solutions to help organizations manage staff and improve their agent capabilities. Users need a computer with fast Internet access and a headset.įive9’s inbound services include routing customers from multiple channels, interactive voice response with automated voice menus, and “screen pops” that give agents the information they need to personalize the customer’s experience.įive9’s outbound services include speech recognition and predictive, progressive, and power dialers to connect callers with agencies faster and more efficiently. We chose it as the best overall due to its flexible inbound, outbound, and blended packages powerful third-party integrations and training and workforce management solutions.įive9 is a completely cloud-based service provider, which means businesses don’t need to buy any special equipment. Today, its cloud-based contact center software serves over 2,000 customers worldwide. Five9 was created as a virtual contact center (VCC) in 2001.
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